Careers

Whether you start at entry level and work your way up or join us with strong existing qualifications and experience in a senior role, we offer excellent opportunities.

Working as part of a friendly, close-knit team, your skills will never go unnoticed. In fact, alongside a competitive salary, the following rewards (and more!)  are available:

  • Free meals
  • Annual spa membership from just £10
  • Luxury hotel stays for yourself and your loved ones at very special prices
  • Free parking
  • Incentivised staff reward scheme
  • Fun events for you and your family to attend

If you are looking for a job position or career at The Cornwall Hotel, we would love to hear from you! To find out more about current job posts or apply for an advertised position – simply email your CV and covering letter to hr.admin@thecornwall.com

  • Current Openings

    Spa Therapist
    Reservations Sales Specialist

  • Spa Therapist

    Spa Therapist
    We are looking for a top-notch Spa Therapist trained to NVQ Level 3 or above who will take pride in everything they do. In return we reward our staff with generous staff perks and amazing training opportunities.
    Every member of the team at the Clearing Spa is part of the uninterrupted guest journey which is why we are so passionate about ongoing training. This position is certainly a career choice not a job offering higher than expected level of pay (£8.50 per hour) along with flexible working shifts.
    With a new team at The Clearing Spa you would be joining at an exciting time when the hotel, spa and estate are all evolving.
    You will receive professional training with our exclusive product house – Aromatherapy Associates. Typically gracing the pages of Tatler and treatment rooms of spas in the capital, we are one of the only spas in the South-West to feature these Artisans of Aromatherapy. This is your chance to be personally trained by these highly admired market leaders.

    About the Cornwall Hotel, Spa and Estate
    Reborn on 8th March 2010 the Cornwall Hotel Spa & Estate is a historical 4-star manor house hotel, rejuvenating Clearing Spa and collection of stunning self-catering Woodland Lodges; all set on a beautiful 43-acre backdrop of parkland and a unique arboretum.
    Guests in the hotel have the choice of standard, luxury or superior rooms, lodges and cottages. We have an extensive offering within our bar and brasserie serving food and drinks throughout the day.
    The Clearing Spa has almost 200 local members with guests staying at The Cornwall receiving unlimited access to the spa as part of their stay. Facilities include a healthy juice bar, fitness suite, sauna, steam and infinity pool. In the summer months the doors slide open which creates a tranquil indoor/outdoor environment which showcases the panoramic landscape beyond.
    General Duties include:
    Carrying out a full range of spa services
    Maintaining high standards of cleanliness inside and outside the spa
    Working as a team to enhance the guest journey
    Customer Care
    Our guests have high expectations, which we strive to go above and beyond every single time, working hard to achieve a seamless guest journey from the moment they step into the spa. We have longer than average turnaround times which further enhance the customer experience.
    Key Attributes needed for this role:
    Immaculate presentation and standards
    Professional and happy team player
    Can remain calm under pressure
    Ambitious and dedicated

    Additional Information:
    Experience of working in a similar environment is essential
    Knowledge of Aromatherapy Associates would be an advantage
    Must be trained to NVQ Level 3 with the desire to work for more

    What’s in it for you?
    Staff Perks

    Meals on duty
    Discounted Spa gym membership (£10 per year!)
    Access to staff voucher scheme redeemable at a wide range of high street retailers
    Birthday & Christmas gifts
    Discount on treatments, products, food and beverage
    Staff and Friends/Family accommodation rates
    Christmas lunch served by the management team
    Reward for ‘Staff Member of the month’
    Staff Referral Scheme

    Added Benefits
    Lifelong Learning
    Ongoing Training
    Career Progression and development
    Commission on retail products
    5-hour massage limit
    Access to Childcare Voucher Scheme (if eligible)
    Access employee pension scheme via NEST (if eligible)

    To apply please send your CV to Lauren Roberts, spamanager@thecornwall.com

  • Reservations Sales Specialist

    Reservation Sales Specialist (Full or Part Time)
    Summary of Main Purpose of Job
    • Responsible for Sales across all revenue streams including Hotel & Self-catering Accomodation, Food & Beverage, Conference & Events and Spa bookings.
    • Under the guidance of the Revenue Manager and the Sales Supervisor, to be responsible for the day to day efficient working of the Sales department, in order to maximise occupancy, revenue and yield, in line with company procedures.
    • To develop and drive revenue upselling where possible.
    • To ensure that all legal and company standards are being met.
    • Communicate to all departments ensuring all arrangements and guest requirements are made as efficiently as possible, so that events, guest stays & experiences are to the highest standard delivering a WOW experience.
    • Build relationships with customers and suppliers to ensure both new and repeat business.

    Main Duties and Responsibilities
    To ensure the highest level of customer care, maximize revenue
    • All sales enquiries are dealt with timeously in a proactive manner (to the agreed company policies) and converted when possible to confirmed bookings
    • Understanding the business and keeping up to date with the Hotel and Spa’s sales & selling strategy, letting policy, offers and promotions.
    • All reservations are directly inputted into Opera & Concept using the correct source, market, rate code, company, agent and payment details.
    • Daily task sheet to be completed, signed and filed for each shift.
    • Ensure that no shows and cancellation charges are dealt with daily.
    • To be involved in converting business and generating sales through site inspections
    • Upselling incremental revenue through pro-activly and passionately selling room upgrades, treatments, food & beverage during pre-arrival calls.
    • To grow and develop, existing guests and bookers through regular contact, meeting and greeting, follow up calls, etc
    • Update the revenue boards daily.
    • Communicate clearly to all appropriate departments regarding any guest special requirements/needs, VIP’s, events and packages through email, Outlook calander, Function sheets and Traces.
    • All events have terms and conditions and contracts.
    • To ensure that a professional appearance and manner, is shown to all visitors, resulting in positive PR both internally and externally of the Sales team.
    • To ensure that all incoming and outgoing correspondence is dealt with correctly and efficiently
    • Keep the Revenue Manager / Reservations Supervisor informed of any seasonal peaks / troughs and business trends.
    • To help identify market trends and co-ordinate sales activities accordingly, with the Revenue Manager and Reservations Supervisor
    • To attend meetings as required, supply information, and carry out agreed actions.
    • Support the Reception team in week areas, holidays, sickness & demanding check-in or check-out.
    • To carry out any other activities or special requirements as requested by a Director of the Company, the Hotel General Manager, Reservations Supervisor or departmental H.O.D.

    Abide by Company Policies
    • Adhere to the Company Credit Policy, and that the method of payment is agreed with all customers prior to arrival.
    • To comply with the company’s IT / PCI policy.
    • Abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role
    • Adhere to the company policy regarding to hazard spotting, first aid reporting, fire evacuation and COSHH.
    • To ensure security of self, guests and property.
    • To ensure the Reservations Supervisor is aware of all event planning / requirements so that they can comply with all statutory requirements / risk assessments / insurance for facilities, contractors, entertainers, guests and staff

    To ensure that Learning and Development is undertaken to enable you to fulfil your job role
    • Must attend all training as required.
    • Advise Reservations Supervisor of any training needs.

    Knowledge and Skills Required
    • High level of customer care skills, face to face, by telephone or electronic communication systems. With ability to establish good working relationships with other HOD’s and staff, guests, visitors, representatives of outside agencies and suppliers, and possess influencing and negotiating skills.
    • Organised, systematic and sales orientated.
    • Possess knowledge of the hotel and tourism industry.
    • Pro-active, think out the box and be able to confidently sell & upsell all we have to offer and more!

    To apply please email a covering letter & CV to revenue.manager@thecornwall.com

Check availability